Consultation and assistance FAQ FREQUENTLY ASKED QUESTIONS
Consultation and assistance You have the questions, we have the answers
Where can I obtain products from WERU?
Where can I get spare parts for my WERU window?
Where can I find brochure documents for WERU products?
What should I do in the event of a complaint?
Have these or other questions been on your mind?
You are guaranteed to find the right answer here!
Our windows and entrance doors are "Made in Germany" in order to guarantee a high level of quality. Our products are manufactured at our headquarters in Rudersberg (Baden-Württemberg) and Triptis (Thuringia).
WERU GmbH is the manufacturer and only sells its products to private customers through authorised WERU specialist dealers. Our specialist dealers will be happy to advise you in detail, as well as install the products and provide after-sales service. Use the contact formular to find your local Weru specialist dealer.
To get in touch with the specialist dealer please use our contact form. Our WERU specialist dealer will advise you competently, demonstrate the products directly in their showroom, be happy to provide a quote for you and to install the products as well as offer after-sales service.
You can download our catalogues and brochures directly here and view them on your screen.
You can also order our catalogues online via the contact form .
As all our products are custom-manufactured for you and can be individually designed by you with the option of adding a wide range of additional equipment, it is not possible to list flat rates. Our WERU specialist dealers will be happy to advise you and provide you with detailed price information on our products. They will be happy to provide a quote free of charge. You can find the nearest WERU partner in your area via our contact form.
The delivery times for our WERU windows and WERU entrance doors depend on the individual product and the selected supplementary equipment.
You can obtain more detailed information on the delivery time or installation date from your WERU specialist dealer.
Your local WERU specialist dealer will be happy to advise you on our products and can provide you with detailed information on technical details.
Spare parts and accessories for your products can be obtained from the authorised WERU specialist dealer. They will be happy to advise you competently.
Simply send us a message via the contact form.
Do you have any problems or questions regarding your installed windows or doors?
Your direct authorised partner (WERU specialist dealer) will be happy to help you. They will take care of your request and can contact us if necessary.
You are also welcome to contact us directly in the event of a complaint. Simply send us a message via the contact form